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Terms and Conditions

The See Your Travel Agent web site is operated by Monk Travel Ltd (indicated "we", "us" or "our" throughout these Terms and Conditions). The purpose of the site is to introduce specialist travel agents to consumers. We do not sell travel products ourselves. Consumers are contracting directly with the agent of their choice. We make every effort to ensure the agents are qualified, verified and offer the level of consumer protection required by European law. Should any agent cease to offer consumer protected products, then they are required to notify us and their listing will be removed.

 

AGENT CODE OF CONDUCT
1. The agent agrees to leave Skype active ready to receive calls at all times they are at their desk to take the calls.
2. The agent is a member of one of their country’s recognised travel agency bodies and fully complies with UK legislation and the EU directive on travel provision. TGTG, ABTA, TTA, ATOL etc,
3. Whenever available to take a Skype video call they must be courteous, professional and presentable whenever they are available to receive calls.
4. If an agent receives a ‘hoax’ call they may block that user from their incoming Skype calls.
5. Once an agent has received a call, the same client may then contact the agent directly.

MEMBERS CODE OF CONDUCT

1. Members of the public shall only use this service for making enquiries related to travel
2. When making a video or audio call via Skype everyone is subject to the UK Telecommunications Act. Any malicious behavior will be reported to the appropriate authorities.


ALTERATIONS

We and our partners reserve the right, at any time and without notice, to remove agents advertising on this web site. In the event that such removal takes place we and our partners shall not be liable to you in any way whatsoever for such removal.

 

APPLICATIONS FOR PRODUCTS AND SERVICES

Prices, and details, of tours, products and services (and any offers) posted online by agent are subject to change without notice. Offers of any kind may also be subject to certain terms and conditions. All products, services and offers are subject to availability and we and our partners give no guarantee with regard to this point. The provision for details of products and services or offers on this web site are not, and should not be construed as an offer to sell or buy such products or services by the relevant company. The company advertising the products and services concerned may accept or reject your offer at its sole discretion.


COMMERCIAL USE

This web site is for both commercial (i.e.by travel agencies) and non-commercial (personal) use only. The products and services contained on this web site may be supplied on a commercial basis on the basis that the commercial user clearly identifies all the Terms and Conditions upon which we trade to our customers and by using this site the commercial user warrants their client consents to the relevant Terms and Conditions (in so far as that "client" provides personal data which, by using this web site the commercial user consents to our processing such data in accordance with these Terms and Conditions and our Privacy policy and Security Statement).
In the event that you use any of the products or services contained on this web site for commercial use, then we shall be entitled to charge you at our rates from time to time in force and previously notified to you in respect of such commercial use. However and for the avoidance of doubt, we are under no obligation to previously notify you in respect of such commercial use.


COPYRIGHT

The copyright in the material contained in this web site belongs to us or our partners. For the purposes of a transaction any person may copy any part of this material, subject to the following conditions: - the material may not be used for any commercial purposes - the copies must retain any copyrights or other intellectual property notices contained in the original material - the products and technology or processes described in this web site may be subject to other intellectual property rights reserved by us or other third parties (and no licence is granted in respect of those intellectual property rights) - images and logos on this web site are protected by copyright and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s).

CHANGES TO TERMS AND CONDITIONS

We and our partners reserve the right to change these terms and conditions at any time by posting changes on this or our partners web site(s). It is your responsibility to review the web site terms and conditions regularly to ensure you are aware of the same. Your use of this web site after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions. We recommend that you print off and retain for your records a copy of these terms and conditions from time to time and a copy of any terms and conditions relating to any product or service which you apply for online.


DISCLAIMERS

Whilst we have taken care in the preparation of the contents of this web site, the web site and information, names, images, pictures, logos and icons regarding or relating to us or any part of our Group and/or associated and/or sister companies, or the products and services of the same (or to third party products and services or those of our carefully selected partners), are provided on an "as existing" basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will we and/or our group, sister or associated and/or partner companies be liable (whether in contract or tort, including negligence or breach of statutory duty or otherwise) for any losses sustained and arising out of or in connection with use of this web site including, without limitation, indirect or consequential losses, loss of profit, loss of data or special loss.
We do not make claim that the information contained in this web site is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in the web site or for any reliance placed by any person or party (including but not limited to any third party) on the information contained herein.
We do not warrant that the functions or materials accessible from or contained in this web site will be uninterrupted or error free, that defects will be corrected or that this web site or the server that makes it available are virus or bug free or represent the full functionality, accuracy or reliability of the materials.
If any of these Terms and Conditions (or any terms and conditions relating to a product or service referred to in this or any of our partner web sites should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, and in relation to such state or country only, such terms or condition shall be deleted and severed from the rest of the relevant terms and conditions and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable. Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.

HEADINGS

Headings used in these terms and conditions are for convenience only and shall not affect their interpretation.

JURISDICTION AND LAW

The information on this web site is not directed at anyone other than UK residents. We make no representation that any product or service referred to on this or our partners web site is appropriate for use, or available in other locations. The information and other materials contained in this web site may not satisfy the laws of any other country and those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. These Terms and Conditions and any terms and conditions relating to products or services described in this web site shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of England and Wales.

LINKS TO OTHER WEB SITES

Certain (hypertext) links may lead you to web sites that are not under the control of us or our carefully selected partners. When you activate any of these links, you will leave our web site and we have no control over and will accept no responsibility or liability in respect of the material on any such other web site. By allowing links with third party web sites we do not intend to solicit business or offer any security to any person in any country, directly or indirectly.

MONITORING OF PHONE CALLS/E-MAILS/SKYPE

Entirely subject to our Privacy Policy, telephone calls using the telephone numbers provided on this web site and e-mail correspondence with us at the e-mail addresses accessible through, or discernible from, this web site may be recorded or monitored. By using such communication methods you are consenting to the recording or monitoring of the same.

PRODUCT TERMS AND CONDITIONS

If you apply for any product or service detailed on this web site, these Terms and Conditions should be read in conjunction with any other terms and conditions which relate to any such product or service, i.e. booking terms & conditions (in particular those of our carefully selected partners i.e. the travel agent) and, in the event of any contradiction between these Terms and Conditions and the specific terms and conditions relating to such product or service, the latter shall prevail. For the purposes of these Terms and Conditions, "product(s)" and "service(s)" shall not include, without limitation, any representation and/or warranty and/or advice as to the suitability and/or fitness for purpose of either for the user's express and/or implied purpose. Nothing in these Terms and Conditions affects your statutory rights as a consumer.


TRADEMARKS
The images, logos and names on this web site identify us and our carefully selected partners. Nothing contained in this web site shall be deemed to confer on any person any licence or right on the part of the companies mentioned above or any third party with respect to any such image, logo or name.